Returns and complaints

We always give 100% for you!

Satisfied customers are very important to us - 100% satisfaction! If anything should go wrong, please contact us by e-mail or phone in case of problems, errors or incorrect deliveries:

Phone: +49 731 974 88-518
Opening hours: daily from 9 a.m. to 7 p.m., also on public holidays!

If you wish to return an item, please contact us in advance by e-mail or telephone and state your customer number, order number or name. The return is free of charge for you! As the manufacturer, we will pay the shipping costs for you. However, we would like to ask you not to return your goods to us without prior agreement. We can schedule a pickup at your location at a lower cost and you can wait comfortably at home for the pickup.

Please also note §11 of our general terms and conditions .

Image source: ©Aaron Amat -