Shipment with GLS Parcel Service: orders under 3000 SEK - 199 SEK shipping cost
Shipment with forwarder: orders under 3000 SEK - 299 SEK shipping cost
Weights and dumbbells: orders under 5000 SEK - 500 SEK shipping cost
For orders over 3000 SEK we offer free shipping.
Invoice and guarantee
We always enclose a delivery note and an invoice document with your delivery. Please keep the invoice in a safe place, as it serves as proof for guarantee and/or warranty claims.
Returns and complaints
Satisfied customers are very important to us. Please contact us by e-mail or telephone in case of problems, wrong or incorrect deliveries:
Phone: +49 731 974 88 518
Service hours: Mon-Thu: 9am-5pm, Fri: 9am-3pm.
In case of a return, please contact us by e-mail or phone and state your order number or your unique name. The return is free of charge! However, we would like to ask you not to send your goods to us without prior agreement, as we can plan the collection from you and make it cheaper.
Please also note §9 of our General Terms and Conditions (AGB).
Can I also have goods delivered to a Packstation?
No, unfortunately the goods cannot be delivered to a Packstation. Due to the size and weight of most parcels, delivery to a Packstation or PO Box is unfortunately not possible. The delivery of the ordered goods can also not be made to the place of use, but only to the curb in front of it. We ask for your understanding.
Where is my parcel?
Use the shipment information to see how far your parcel is on its way to you. You can track the delivery status of your parcel around the clock. When your parcel is handed over to the parcel service, you will receive your parcel number by e-mail. This way you can always find out about the current status of the delivery.
If you have any further questions, please send an e-mail to firstname.lastname@example.org or call us at +49 731 974 88 518.
The parcel is missing - what now?
Has the parcel still not arrived after several days and has it not been left with your neighbours? In this case, we would like to ask you to contact our customer service so that we can check the whereabouts of the parcel for you and, if necessary, make a search request. We will then let you know whether it makes sense to order the desired item again.
Send an e-mail to email@example.com or call us at +49 731 974 88 51.